The Standard Business Support service is included for any type of HDN Cloud Services. This package is addressed to organizations that have in-house Cloud System Administrators.
Covers:
- Deployment Design
We focus on the relationship between your business requirements and total cost of ownership issues to make sure we satisfy the business goals of your project. Deployment design includes guidance for the architecture design, implementation specs and implementation plans.
- Architecture Support
You get full support and guidance for designing and architecting the best cloud environment for your needs. The planning consultancy will help you scale a cloud environment accurately predicting the total cost of ownership.
- Security& Disaster Recovery Evaluation
Once deployed, we monitor and review your workload impact on resources and provide recommendations for performance and security configuration.
Does not cover:
- Performing administration tasks.
- Debugging custom code.
- Support for 3rd party applications.
Availability: 9 am – 6 pm through email and phone during Business Days, 24×7 for critical issues.
Targeted Response Time: Next Business Day, email or phone.
Price: Free of charge, offered as part of the service.
Part of Service:
- Initial Setup.
- System enhancement and upgrades at no cost.
Sign Up
Contact our team and enroll as a new customer